Privacy Policy
Privacy Policy
Effective Date: 10/1/2024
The Repair Pros ("we," "us," "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services, including SMS texting in compliance with The Campaign Registry (TCR) requirements.
1. Information We Collect
We collect various types of information from and about users of our website, including:
• Personal Information: Information such as your name, phone number, email address, and other details that can directly identify you.
• Technical Information: Information about your device, browsing actions, and patterns, such as your IP address, browser type, and operating system.
• SMS Data: Information related to SMS messages you receive or send to us, including phone numbers, message content, and delivery status.
2. How We Use Your Information
We may use the information we collect for the following purposes:
• To provide and maintain our services, including SMS communications.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and industry standards, including TCR requirements.
• To improve our website and services based on user feedback and preferences.
• To send you promotional messages, offers, and updates (with your consent).
3. SMS Communications and TCR Compliance
When you provide us with your phone number and consent to receive SMS messages, you agree to the following:
• We may send you transactional or promotional SMS messages related to our services.
• You can opt-out of SMS messages at any time by replying with the word "STOP" to any SMS you receive from us.
• We comply with The Campaign Registry (TCR) requirements to ensure that all SMS messages are properly registered and adhere to industry standards.
• SMS messaging and data rates may apply based on your mobile carrier's plan.
4. Disclosure of Your Information
We may share your information with third parties in the following circumstances:
• Service Providers: To third-party vendors who assist us in providing our services, such as SMS delivery platforms, in compliance with TCR guidelines.
• Legal Compliance: If required by law or in response to valid legal requests, we may disclose your information to comply with applicable regulations.
• Business Transfers: In the event of a merger, sale, or transfer of our business assets, we may disclose your information to the new owners.
5. Data Security
We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. While we implement security measures to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Choices and Rights
You have certain rights regarding your personal information:
• Access and Correction: You may request to review, update, or correct your personal information.
• Opt-Out: You can opt-out of receiving marketing emails or SMS messages from us at any time.
• Do Not Track Signals: We do not currently respond to "Do Not Track" signals.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
The Repair Pros
customerservice@therepairpros.com
(801) 268-6868
9. Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms.